America's Independent Truckers' Association, Inc.
AITA
www.AITAonline.com
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AITA Roadside Support Benefit
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Additional Information:
Road and Tow Only Benefit
How to use your Member ID
Roadside Support Benefit
Covered Expenses
Dispatch Services
Important Notice
Types of Trucks Covered
What is Not Covered
Member Benefit
Reimbursements
AITA Gold Members:
The member is entitled to take advantage of all AITA benefits. Part of the benefits
provided to members is that AITA, working through Roadside Support, Inc., (RSI) will assist any member in distres. RSI will provide AITA Gold Members
with access to a Dispatch Control Center (Eagle) which is under
contract with RSI. This contracted agency will use their network of service providers
to coordinate the required services, such as jump starts, tire change, lockout
service, fuel delivery, and will provide assistance for winching or towing for heavy duty trucks licensed to operate
on the public roadways. The fees incurred for assistance for AITA Gold Members for tire change, fuel delivery, locksmith or jump start service will be covered by RSI. The first $200.00 for towing and winching services for any AITA Gold Member in good standding will be paid by RSI. This benefit does not cover mechanical breakdowns, and RSI will not cover the cost of parts or labor for parts installation.
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Fleet Affiliates:
AITA Fleets Affiliates are encouraged to utilize Roadside Support, Inc. (RSI) program with Eagle's network of service
providers for on the road repairs for their fleet trucks. The Fleet Affiliate will be assessed
a $40.00 dispatch fee for the services and AITA will rebate the Fleet Affiliate
$10.00 incident*.The Fleet Affiliate is responsible for all costs and charges. Eagle will locate and coordinate a service provider for
service repair work for AITA Fleet Affiliates' trucks 24/7 anywhere in the United
States. RSI will assist your fleet manager or dispatcher in getting your truck
back on the road. (* AITA will issue a $10.00 rebate per repair handled through
Eagle for which AITA is credited with the referral.)
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Non Members/ Non Affiliates:
Non Members are encouraged to use our Roadside Support Program. For a $40.00
Dispatch Fee, plus vendor fees and parts, Eagle will locate a service provider,
and coordinate and monitor the repairs in an effort to assist your fleet manager or dispatcher
in getting your truck back on the road. Neither AITA, RSI nor Eagle are responsible for and will not pay for any services rendered to anyone that is not an AITA Gold Member in good standing. Neither AITA, RSI nor Eagle are responsible for, and does not guarantee any work performed by any repair or service facility contracted by AITA, RSI or Eagle.
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ROAD AND TOW ONLY BENEFIT
Through America’s Independent Truckers’ Association, Inc., (AITA)
, you have access to a variety of services and benefits outlined on our web site
at www.AITAonline.com. Some benefits require the presentation of your AITA membership
ID Card, which will be produced and mailed to you upon receipt of your enrollment,
while many other programs are available to anyone in the trucking busines. AITA's
Roadside Support benefits are available to AITA Gold Members and AITA Fleet Affiliates
only. Terms and conditions and program details are subject to change without notice.
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HOW TO USE YOUR ID CARD
Your personal ID Card will be mailed to you upon approval of your enrollment.
Please be sure to keep this AITA ID Card with you at all times, as it is required
to receive the services and benefits listed herein. If you don’t receive
your cards, or have lost your card, please contact AITA for
a replacement card.
AITA requests that all vendors and service providers require the presentation
of the member’s card, as well as a valid drivers’ license for
identification purposes before services or discounts will be provided.
Your AITA ID Card also has the toll free emergency assistance number for RSI's
contracted Dispatch Control Center. This number is manned 24/7 for your protection, and they welcome
your call anytime, if you need help.
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ROADSIDE SUPPORT BENEFIT
Roadside assistance is available through our network to any trucker.
The AITA Roadside Support Benefit is available for and paid only to AITA Gold Members in good standing and whose fees are current.
Whenever you have a
breakdown on the road and need help, Eagle will get the help you need dispatched
to you up to three times a year.
When you need help, simply call our toll free number 24/7 and request a dispatch
truck be sent to your aid. Eagle will get the necessary information
from you and then they will contact a member oftheir service provider network
and have them respond to your need. An Eagle Control Center operator will then
call you with the information on the service provider and their estimated time of arrival.
For individual members in good standing, AITA will issue a rebate to the member
which will reimburse up to $75.00 for dispatch fees for qualifying incidents,
upon receipt of an invoice for services provided. If your needs exceed the needs
specified in your call to the operations center, benefit limits or covered services,
the additional costs are NOT covered by AITA or the Roadside Support Benefit,
and will not be paid by AITA or Eagle . This benefit does not pay for parts
or repairs to any truck , under any circumstances and does not cover or apply
to company owned fleet trucks.
The Roadside Support Benefit is restricted to heavy duty trucks and trailers.
Eagle will assist in finding a service provider in any situation.
AITA Gold Member benefits are limited to privately owned trucks. In the event that you are driving
a rental truck the rental agency should be called for the needed service, and
these repairs are not covered by the AITA Roadside Support benefit.
*WHAT AITA's ROADSIDE SUPPORT
BENEFITS DOES NOT COVER, click Here for Details
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COVERED EXPENSES
• Truck Won’t Start: If your truck won’t start, service is
available to provide a jump start and/or minor roadside adjustments to start
your truck if you are away from home. The AITA Roadside Support benefit allows Roadside Support, Inc. (RSI) to work with Eagle Teleservices to provide the necessary service for distress service to
large trucks for a service call for the stranded member.
• Flat Tire- A flat tire will be removed, and a roadworthy spare tire
will be installed in its place. The AITA Roadside Support benefit, provided by Roadside Support, Inc. (RSI)
and administered through Eagle Teleservices (Eagle), will have a service provider dispatched to you location, where they will replace your faulty with your spare tire, or repaire your tire, if repair can be done with a patch or simple boot. The cost of a replacement tire is NOT included
• Lockout Service- If you lock yourself out of your truck , Eagle will
dispatch a locksmith, or other professional to unlock your truck .
The AITA Roadside Support benefit will pay the locksmith for their services. This benefit is only available to trucks that can be opened by locksmiths. Any vehicle that requires special tools
or that have anti-theft access prevention devices are not eligible for this benefit. Access to such trucks should be acomplished by contacting an outlet for the particular device, and all charges are the responsibility of the truck owner and/or driver.
• Out of Fuel- An emergency fuel supply will be sent to you. The member
is responsible for the cost of the fuel. The AITA Roadside Support benefit will pay the cost of the delivery.
• Towing Service- If the truck can’t be started, towing, will
be coordinated by the dispatch network through an independent contractor, to
a destination of the member’s choice. The service provider will be paid
directly by Eagle for the AITA Roadside Supportbenefit portion, not to exceed two hundred dollars, ($200.00), and the member
is responsible for the balance.
• truck Stuck- If a member’s truck is stuck in a ditch, mud
or other occasionally encountered circumstance, and is accessible from a normally
traveled roadway, an independent service provider will be contracted by Eagle and coordinated to provide winching or towing services.
THE AITA ROADSIDE SUPPORT BENEFIT will cover up to two hundred dollars ($200.00) of the costs to have the truck extracted. This benefit does not apply to any vehicle stuck in ice or snow or that has been involved in a wreck.
The AITA Roadside Support Benefits are intended to assist AITA members whose trucks
are disabled, by providing a toll free number to call for assistance. Eagle will coordinate
the dispatch of a qualified service provider and will have the necessary services rendered at no cost to the AITA Gold Member in good standing, for any circumstance covered by the AITA Roadside Support benefit.
For any service not covered by the AITA Roadside Support Benefit, the Eagle Call Center will contract the service provider on the member's behalf.
If the services are not coordinated through Eagle , Neither Eagle nor AITA will pay for the services,
nor will they reimburse a member for any expenses. Details of the program are subject to change without notice,
and a member may request a pro-rated membership refund if they feel the program benefits are not
suitable. AITA's liability is limited to and shall not exceed the amount of
membership fees paid by the member for the current period of enrollment.
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DISPATCH SERVICES
The AITA Roadside Support Benefits are provided to AITA Gold Members in good standing through Roadside Support, Inc. (RSI), administered by Eagle Tele-Services (Eagle), utilizing
a network of independent service providers for the convenience of AITA members.
In that these services are performed by independent business operations who are not under contract with AITA or RSI,
neither AITA nor RSI are responsible for the repairs or the rates charged. AITA's only recourse in the event of poor work or
overcharging is to have the service provider removed from the list of service providers used for repairs.
AITA benefits may be adjusted as necessary so as to maintain the integrity and viability of the program.
If an AITA member needs roadside assistance anywhere in the continental United
States, Alaska, Hawaii, they can call Eagle via the toll free number on their
AITA Member ID Card for support services. Eagle will arrange for support services
to be dispatched to the AITA member, and then for security purposes, Eagle will call the AITA member with the dispatch information.
When an AITA member calls for AITA's Roadside Support Benefits, the member must
be present and they should be prepared to give:
• Member Name and Membership Number
• truck description, (i.e. makes, model, color, etc.)
• Exact location of the truck , if known (street address, mile marker,
etc.)
• Nature of the trouble (such as flat tire, dead battery, stuck in ditch)
• Phone number you are calling from.
Eagle will contact the nearby repair facilities and coordinate the needed services.
Eagle will then call the
member to advise them of the details.
If the need for assistance is relieved, and the service provider’s services
are no longer needed, please call the Eagle as soon as possible so that Eagle can cancel the service call, thereby reducing the amount to be paid to the service
provider. If expenditures are made to the service provider, this will be recorded
as a use of the program.
When the Service truck arrives, the AITA Member will be required to produce their AITA membership card and a photo ID to the service provider.
AITA has made every effort to insure that AITA's Roadside Support Benefits
are available under all conditions. However, there may be some times, such as
severe weather or natural disasters, that there may be some delay in services
being provided. When such circumstances prevail, Eagle asks that you be patient,
and Eagle will get help to you as soon as is humanly possible.
Neither AITA, RSI nor Eagle will be responsible for repairs, delivery or installation
of parts. All parts used by the member or the service provider, are the responsibility
of the member or service provider, and should be authorized and approved by
the member prior to installation.
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IMPORTANT NOTICE
Eagle uses a network of authorized service providers. These service providers
are independent contractors and are not agents or employees of AITA, RSI or Eagle .
Neither AITA, RSI nor Eagle are responsible for and can not assume liability for
any damage to your truck resulting from the rendering of services, or for
personal items left in your truck . Any claims for such damages should be filed
with or against the service provider. AITA, RSI and Eagle's actions are limited to
removing the service provider from our list of authorized service providers.
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TYPES OF TRUCKS COVERED
Eagle offers limited road and towing services for all properly maintained and roadworthy heavy duty trucks. Off Road trucks
are excluded.
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WHAT AITA's ROADSIDE SUPPORT BENEFITS DOES NOT COVER
The purpose of AITA’S Roadside Support Benefits is to provide service
in common emergency situations to AITA Gold members. Benefits do not cover:
• Service if the member is not with the truck . (NOTE: Please do not
remain with the truck if safety is at risk);
• Towing of a wrecked truck , (this is normally covered by the insurance
provider);
• More than one service truck or wrecker to be dispatched to retrieve
a truck or right an overturned truck or trailer, (This is normally covered
by the truck ’s insurer);
• Towing or service while at a repair facility or service station to another
location;
• Towing or service on roads not regularly maintained, including private
property;
• Repeated service calls for a truck in need of routine mechanical
repairs;
• Mechanical work required to move the disabled truck , such as an
interruption of the drive line, or repairing an axle;
• More than one (1) tow per disablement;
• Service when a truck is snowbound. AITA will not pay to have a truck hoisted,
winched or shoveled from and unplowed area, snow banks, snowbound driveways or
curbside parking;
• Rescue services to remote areas, services are restricted to state maintained
roadways, and does not include vacant lots, beaches, open fields, or other areas
that would be deemed dangerous for rescue trucks to travel;
• Installation or removal of snow tires or chains, nor dismounting,
rotating or repairing tires;
• truck storage charges, costs of parts or installations, products,
materials, impounding and additional labor relating to towing;
• Service for taxicabs, farm tractors, boats and trailers, dune buggies,
trucks used for competition, stolen trucks, unlicensed trucks, illegally
parked trucks or impounded trucks.
• Service to trucks with expired inspection stickers, expired license
tags, and/or expired emission stickers, where required by law;
• Service to a truck which is not in a safe condition to be towed;
• Transportation for the member to the truck for service or from the
truck to another destination after service has been rendered;
• Charging a weak or dead battery;
• Towing of a truck from a boat dock or marina;
• Towing at the directions of a law enforcement officer related to traffic
obstruction, impounding, abandonment, illegal parking or other legal violations;
• Towing charges normally covered by truck insurance;
• Towing of trucks for disposal (i.e. to junkyard)
Excessive use of AITA's Roadside Support Benefits is cause for non-renewal
or cancellation of membership.
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MEMBER BENEFITS
If an AITA member locks their keys in their truck, or looses their keys, Eagle will make arrangements for locksmith services.
Please note: The cost of making replacement keys or of repairing the lock is
not covered by and will not be paid for by AITA or Eagle .
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HOW TO OBTAIN YOUR AITA BENEFITS REIMBURSEMENT
• A call must be made to Eagle for service. If Eagle has no service
provider available in our network, Eagle will issue the member an authorization
number, and the member should;
• Call the service provider of your choice;
• Obtain an itemized invoice/receipt of services provided. Write the Eagle Authorization number and your AITA Membership number on the original receipt
(do not send a photocopy…the member should retain a photocopy of the receipt)
and, within 60 days, send it to;
AITA Roadside Support Benefits Division
Claims Department
P.O. Box 1250
Clinton, MS 39060
• Claims involving out of network providers which are not coordinated through Eagle and not handled as outlined above will not be paid.
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Program Benefits and Details are Subject to Change Without Notice
This Page is created by Larry Daniel
Email: Larry Daniel Web: http://AITAonline.com
©2004 America's Independent Truckers' Association, Inc. All rights reserved.